Returns and claims

Returns and claims


Withdrawal from the contract
If you are a consumer - in principle, you have the right to withdraw from the contract (online purchase).

You can withdraw from the contract by submitting a declaration of withdrawal from the contract, e.g. by e-mail sent to the following address: contact@repinpeace.com

Return the returned product (s) to us immediately to the following address: TRADING B2B, Artylerzystow 22, 94-230 Lodz, Poland, but not later than within 14 days from the date on which the order was received.

The fourteen-day period for withdrawal from the contract begins:

for the contract in which we issue the item, being obliged to transfer its ownership - from taking possession of the item by you or a third party designated by you, other than the carrier,
for digital content - from the date of the contract.
To meet the deadline, it is enough to send a statement before its expiry.

The payment made by you, on the terms set out in the regulations, will be refunded to you immediately, but not later than within 14 days from the date of receipt of the declaration of withdrawal from you.

We may withhold the reimbursement of the payment received from you until we receive the items back or you provide proof of sending them back, whichever occurs first.

Remember that the right to withdraw from a distance contract is not available to the consumer, among others in relation to the contract:

in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs,
in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging has been opened after delivery.
Detailed information on withdrawal from the contract can be found in our Sales Regulations.

 

Claims
If the goods purchased from us turn out to be defective, you have the right to make a complaint based on the warranty. It is best to submit a complaint to the following e-mail address: contact@repinpeace.com or by post to the following address: TRADING B2B Artylerzystów 22, 94-230 Łódź, POLAND.

If you are not a consumer, we are liable to you only up to the amount of your order. The following provisions apply to consumers.

The goods under complaint should be sent to the following address: TRADING B2B Artylerzystów 22, 94-230 Łódź, POLAND

Due to the defect, you can request:

remedy of the defect
exchange of things for one free from defects,
or make a statement about:

lowering the price,
withdrawal from the contract - in the event of a material defect.
Your complaint will be considered (responding to it) within 14 days from the date we receive your complaint.

More information about the complaint can be found in our Sales Regulations.

Below are the forms:

- withdrawal form, which the Consumer may use, but does not have to, we accept the usual return of the goods together with the completed form and receipt attached to the shipment.

- complaint form that the Consumer may or may not use.

 

Here you can download (save) our

RETURN FORM

 

 

or copy one of those below:

RETURN FORM TEMPLATE
(this form is not obligatory in order to return or replace the goods)

 

To:

TRADING B2B

ul.Artylerzystow 22,

94-230 Lodz, POLAND

e-mail address: contact@repinpeace.com

 

- I / We (*) ........................................... .......................... hereby inform / inform (*) about my / our withdrawal from the contract of sale of

the following items (*) / for the provision of the following services (*) / for the supply of digital content in the form of (*):

.................................................. .................................................. .................................................. .................................................. 

.................................................. .................................................. .................................................. .................................................. 

.................................................. .................................................. .................................................. .................................................. 

- Date of conclusion of the contract (*) / receipt (*) ...................................... .................................................. .............................

- Name and surname of the Consumer (s): ........................................ .................................................. ....................................

- Consumer (s) address: .......................................... .................................................. ..............................................

.................................................. .................................................. .................................................. ............................

.................................................. ...........................................
Consumer's signature
(only if the form is sent in paper version)


Date ............................................

(*) Delete as appropriate.

 

…............................... (place, date)

(signature)

 

THE COMPLAINT FORM TEMPLATE

To:

TRADING B2B Artylerzystow 22, 94-230 Lodz, POLAND
e-mail: contact@repinpeace.com

The complaint

 

Advertiser data:

Name and surname / Company name:
.................................................. .................................................. .....................

... ................................................. .................................................. .....................

Address: ... ............................................. .................................................. .................................................. 

... ................................................. .................................................. .................................................. ..........

Order number: …..........................................
Phone number: …......................................
E-mail adress: …....................................

Data of the advertised goods:

Product name:............................................... .................................................. .
Date of conclusion of the sales contract: ... ............................................ ..........................
Invoice / receipt number: ... ............................................ .....................................
Description of the fault:

... ................................................. .................................................. .................................................. 

... ................................................. .................................................. .................................................. ..........

... ................................................. .................................................. .................................................. ..........

... ................................................. .................................................. .................................................. ...........

... ................................................. .................................................. .................................................. ...........

Advertiser request:
... ................................................. .................................................. .....................

... ................................................. .................................................. .................................................. 

... ................................................. .................................................. ..................................................

.................................

(signature)

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